Check whether you see any text on the console display. If not: Check whether the power adapter is connected to the mains, the electrical wire is plugged into the adapter and the plug is connected to the console.
Check whether you can control the system via the console. If so, then test the remote control by pressing e.g. the ARM button and checking whether the status indicator lights up.
Change the batteries if necessary and reinstall the remote control. 

The delay times used depend on how you activate the system (via the console or via the remote control). If you activate the system via the console, the DS90 sensors set to MAX are activated after a delay when you come home. This gives you enough time to switch off the system via the console.

Whenever you switch on the console via the KR21, it is assumed that you will switch the console off again via the KR21. This is why any DS90 set to the MAX setting will cause an alarm.

TIP: If you expect that family members or house mates (without a KR21 remote control) will come home before you, switch on the system via the button ARM AWAY on the console whenever you leave the house. You can switch off the system via the KR21 when you come home.

Every SD90 is registered at the same address. There is no maximum amount of smoke detectors.

No, only the first SD90 you register will take up the place of a KR21. The other SD90s are registered at the same address.

It can be, that the backup batteries in the SC9000 are empty.
Replace the batteries, or use the SC9000 without batteries.
The function of the batteries is to let the SC9000 call out when an alarm occurs and the main power is down. But if you use a VOIP connection at your router as an analogue line, then your analogue line will also not work at a power failure. The Backup function is of no use then.

After 4 minutes the siren will automatically be switched off (or sooner when the alarm is switched off).

No, the system only works with tone dialling. 

The TM13 is fitted with ‘collision detection’. This prevents problems when more than one TM13 module is used. This can be a problem when you use a TM13 in combination with another X10 transmitter without collision detection. 

Wired sensors that are connected to the external ins of the system behave in the same way as a DS90 door/window sensor. 

It can be, that the backup batteries in the SC9000 are empty.
Replace the batteries, or use the SC9000 without batteries.
The function of the batteries is to let the SC9000 call out when an alarm occurs and the main power is down. But if you use a VOIP connection at your router as an analogue line, then your analogue line will also not work at a power failure. The Backup function is of no use then.

It can be, that the backup batteries in the SC9000 are empty.
Replace the batteries, or use the SC9000 without batteries.
The function of the batteries is to let the SC9000 call out when an alarm occurs and the main power is down. But if you use a VOIP connection at your router as an analogue line, then your analogue line will also not work at a power failure. The Backup function is of no use then.

Check whether you see any text on the console display. If not: Check whether the power adapter is connected to the mains, the electrical wire is plugged into the adapter and the plug is connected to the console.
Check whether you can control the system via the console. If so, then test the remote control by pressing e.g. the ARM button and checking whether the status indicator lights up.
Change the batteries if necessary and reinstall the remote control. 

You need to listen to the entire message before pressing 0.

One of the sensors or motion detectors has not contacted the base console for a long period of time. Check the batteries in the sensor or motion detector. Erase the zone and reregister the sensor. Move the sensor so that the signal can reach the console. If an error is found while setting the alarm, you will hear a repeated two-tone ‘error signal’. If a sensor indicates a problem (e.g. an open window), you can decide not to activate this sensor.
You need to press CLEAR while the error message is shown and then activate the alarm again. The zone indicator of the sensor concerned will now flash quickly.

You have pressed the CLEAR button to activate the security system while a sensor or motion detector has indicated a problem. Solve the problem (i.e. close the window, replace the batteries) before activating the zone. 

This is normal. When activating the alarm there is an exit delay of one minute to leave your house. You can always adjust the delay (see 8.1). After one minute the tone will stop and the system will be activated. 

The delay times used depend on how you activate the system (via the console or via the remote control). If you activate the system via the console, the DS90 sensors set to MAX are activated after a delay when you come home. This gives you enough time to switch off the system via the console.

Whenever you switch on the console via the KR21, it is assumed that you will switch the console off again via the KR21. This is why any DS90 set to the MAX setting will cause an alarm.

TIP: If you expect that family members or house mates (without a KR21 remote control) will come home before you, switch on the system via the button ARM AWAY on the console whenever you leave the house. You can switch off the system via the KR21 when you come home.

Marmitek does not have any specific sensors in the program. The system does however have 2 wired ins. You also have the possibility to connect a wired sensor to the DS90. Preferably use type NC (normally closed) wired sensors.

Every SD90 is registered at the same address. There is no maximum amount of smoke detectors.

Contact our customer service department via email. You can do this by clicking on the link at the bottom of this page. 

This switch can be used to set the sensitivity of the sensor. This switch is used in situations when there is a chance of a false alarm due to heat sources such as radiators, small pets, etc. Setting 1 is the maximum sensitivity, setting 2 is a reduced sensitivity. 

One of the sensors or motion detectors has not contacted the base console for a long period of time. Check the batteries in the sensor or motion detector. Erase the zone and reregister the sensor. Move the sensor so that the signal can reach the console. If an error is found while setting the alarm, you will hear a repeated two-tone ‘error signal’. If a sensor indicates a problem (e.g. an open window), you can decide not to activate this sensor.
You need to press CLEAR while the error message is shown and then activate the alarm again. The zone indicator of the sensor concerned will now flash quickly.

You have pressed the CLEAR button to activate the security system while a sensor or motion detector has indicated a problem. Solve the problem (i.e. close the window, replace the batteries) before activating the zone. 

Marmitek does not have any specific sensors in the program. The system does however have 2 wired ins. You also have the possibility to connect a wired sensor to the DS90. Preferably use type NC (normally closed) wired sensors.

Yes, you can connect any type of NC (normally closed) contact to the extra input on the DS90 (e.g. smoke detectors with a NC relay contact). The extra alarm contact has its own zone number on the console. 

Wired sensors that are connected to the external ins of the system behave in the same way as a DS90 door/window sensor. 

Yes, you can connect any type of NC (normally closed) contact to the extra input on the DS90 (e.g. smoke detectors with a NC relay contact). The extra alarm contact has its own zone number on the console. 

One of the sensors or motion detectors has not contacted the base console for a long period of time. Check the batteries in the sensor or motion detector. Erase the zone and reregister the sensor. Move the sensor so that the signal can reach the console. If an error is found while setting the alarm, you will hear a repeated two-tone ‘error signal’. If a sensor indicates a problem (e.g. an open window), you can decide not to activate this sensor.
You need to press CLEAR while the error message is shown and then activate the alarm again. The zone indicator of the sensor concerned will now flash quickly.

You have pressed the CLEAR button to activate the security system while a sensor or motion detector has indicated a problem. Solve the problem (i.e. close the window, replace the batteries) before activating the zone. 

•  When you press the buttons, the LED on the remote control should start flashing. If the LED only burns for a short time, the remote control needs to be reactivated (see: ‘The KR21 used to work, but does not work anymore.’
• The remote control needs to registered with the system first. See the manual for more information.

The KR21 remote control needs to be reactivated when you change batteries. You can do this as follows:

• Press the ARM button and keep it pressed for at least 5 seconds.
• Now release the ARM button.

When you now quickly press the ARM button, the LED will start to flash instead of just burn. The remote control is activated again. Do not forget to register the remote control with the system.

•  When you press the buttons, the LED on the remote control should start flashing. If the LED only burns for a short time, the remote control needs to be reactivated (see: ‘The KR21 used to work, but does not work anymore.’
• The remote control needs to registered with the system first. See the manual for more information.

The KR21 remote control needs to be reactivated when you change batteries. You can do this as follows:

• Press the ARM button and keep it pressed for at least 5 seconds.
• Now release the ARM button.

When you now quickly press the ARM button, the LED will start to flash instead of just burn. The remote control is activated again. Do not forget to register the remote control with the system.

The range of the remote depends on the local situation, e.g. the number of walls and floors and their construction. The range is usually somewhere between 10 and 20m.

•  When you press the buttons, the LED on the remote control should start flashing. If the LED only burns for a short time, the remote control needs to be reactivated (see: ‘The KR21 used to work, but does not work anymore.’
• The remote control needs to registered with the system first. See the manual for more information.

The KR21 remote control needs to be reactivated when you change batteries. You can do this as follows:

• Press the ARM button and keep it pressed for at least 5 seconds.
• Now release the ARM button.

When you now quickly press the ARM button, the LED will start to flash instead of just burn. The remote control is activated again. Do not forget to register the remote control with the system.

• Switch off all possible disturbing power sources that use a frequency of 433MHz, such as wireless headphones.
• Hold the remote control as high up as possible and aim up.